Hotel Cancellation conditions

Cancelling group booking (3 and more rooms)

The customer has the right to cancel services ordered of written annoucement. It is necessary to write: the name, contact, the date of stay and the reasons for cancellation.
The cancellation must be sent by e-mail, fax or by post.
The delivery day is important determine the number of days in cancullation of cancellation fees.
 

Cancellation fee:

31 and more days before making your stay: without cancellation fee
20 to 30 days before making your stay: 20% of the price of accommodation
8 to 19 days before making your stay: 40% of the price of accommodation
1 to 7 day before making your stay: 60% of the priceof accommodation
To 24 hours before making your stay: 100% of the price of accommodation
In case that the customer doesn´t begin the stay without making cancellation: 100% of the price of accommodation

Cancelling for individuals (maximally 2 rooms)

The customer has right to cancel services ordered of written announcement or over the phone.
It is necessary to write: the name, contact, the date of stay.
The cancellation fee for individuals will not be charged.